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To cancel or reschedule, please contact us at +603-2302 0000. Cancellation must be made 24 hours prior to the appointment in order to receive a full refund. Otherwise, the company reserves the right to deny refunds. Once the company confirmed the refund, the full amount will be credited to the customer’s account within 30 business days. Extra charges from Stripe, credit card or other payment method incurred during the payment will not be refunded. The covid-19 test appointment is subjected to availability.